Trigo Club Privacy Policy – A complete guide to how your data is protected

Trigo Club collects several types of information from members. Some is provided directly by you; some is collected automatically. Full details are outlined below.

Identity information collected at registration is used solely for age verification and anti-money laundering (AML) compliance. Trigo Club collects no unnecessary data — only what is legally and operationally required.

Trigo Club uses collected data only for specific, stated purposes. Your information is never used for anything you haven't been made aware of.

• To create, verify, and manage your account — confirming your identity is a legal obligation on our part.
• To process deposits and withdrawals and send transaction confirmations via SMS or email.
• To maintain platform security — detecting unusual activity to prevent fraud and money laundering.
• To send you relevant bonus offers and promotions based on your preferences — but only if you have opted in to marketing notifications.
• To promote responsible gaming — unusual betting patterns are detected and members are alerted accordingly.
• To comply with legal obligations and submit required reports to regulatory authorities.
• To use analytical data for resolving technical issues and improving the user experience on the platform.

Trigo Club never sells your data to third parties. However, certain information may be shared with specific parties in limited circumstances necessary for operating the service.

• Payment providers: Only the information necessary to complete transactions is shared with bKash, Nagad, or banking partners.
• Technology service providers: Partners engaged for cloud hosting, cybersecurity, and data analytics operate under strict confidentiality agreements.
• Regulatory Authority: Certain information is shared with government or regulatory authorities as required by legal obligations.
• Anti-Fraud Authority: Reporting suspected financial activity to the relevant authorities is a legal requirement.

Trigo Club protects your data using industry-leading technical safeguards equivalent to international banking standards.

• All data transfers are secured with 256-bit AES encryption — no one can intercept or read information sent over the internet.
• Financial information is stored using tokenization — actual PINs or card numbers are never held on any server.
• Server access is secured with multi-factor authentication — only authorised staff can access specific data.
• A real-time intrusion detection system (IDS) is always active — any unusual access attempt is blocked immediately.
• Regular third-party security audits are conducted to identify vulnerabilities and address them promptly.
• Data backups are stored across multiple secure locations — your information stays safe even in the event of a server failure.

Trigo Club's security team monitors systems around the clock. In the event of a data breach, we will notify affected members within the legally required timeframe and take immediate steps to minimise any harm.

Trigo Club uses cookies and similar technologies on its website and app to help improve your experience.

• Required Session Cookies Used to maintain login sessions and manage security tokens. The platform cannot function without these cookies.
• Analytical Performance Cookies Information such as time spent on each page and most-used features is collected to help improve the platform. All such data is stored anonymously.
• Preferences Personalization Cookies Used to remember your language preferences, game history, and similar settings. This can be turned off, though some features may be affected.

You can disable cookies in your browser settings; however, disabling essential cookies will prevent you from logging into your account. Trigo Club never uses third-party advertising cookies.

As a Trigo Club member, you have several important rights over your own data. These rights are aligned with international data protection standards.

Trigo Club does not retain data longer than necessary. However, certain information must be kept for a defined period to meet legal obligations.

• All identity and transaction data is retained for as long as your account remains active.
• Financial transaction records are retained for up to 5 years after account closure, as required under anti-money laundering (AML) laws.
• Login logs and device information are kept for a maximum of 1 year, after which they are automatically deleted.
• After marketing consent is withdrawn, the relevant data is removed from the marketing database within 30 days.
• In the event of a legal dispute, relevant data may be retained until the matter is resolved.

If you have any questions about this privacy policy or wish to exercise your data protection rights, please reach out to us through the channels below.

• Email: support@trigoclub.com — For data protection requests, please write "Privacy Request" in the subject line.
• Live chat: log in to the platform and speak directly with our support team — available 24 hours a day, 7 days a week.
• Response times: emails are typically answered within 24 hours. Complex data requests may take up to 30 days.

Any changes to this Privacy Policy will be updated on the website. For significant changes, registered members will be notified by email. Continued use of the platform constitutes acceptance of the updated policy.